Collections Coordinator

Monitor customer accounts to identify and address past due balances.

Provide exceptional customer service while conducting collection efforts on overdue accounts.

Locate and retrieve missing invoices related to upcoming events or services.

Identify issues and inconsistencies within the collections process and recommend improvements or corrective actions.

Assist with process improvement and automation efforts, including support during the launch of a new collections system (e.g., YayPay).

Process credit card payments and issue refunds as necessary.

Maintain detailed and accurate documentation for all account activity.

Collaborate effectively with internal teams such as sales, customer service, and operational centers to resolve account issues and maintain strong working relationships.