Collections Specialist

Job Posting End Date

08-24-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Within the collections team, this position will be responsible for the day-to-day collection activities on our Residential and Commercial accounts. Responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.

Job Description

What Youll Do:

AEP Energy is seeking a talented and motivated Collections Specialist to become an integral part of our team.

• Contacting customers with overdue payments by telephone and email to negotiate payments or resolve discrepancies.

• Recommend accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.

• Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customers past due accounts.

• Maintain daily, weekly and monthly reporting associated with collections and A/R.

• Work with customers and customer service employees to resolve collections related issues.

What Were Looking For:

Education Requirements: Bachelors degree preferred.

Experience Requirements: Minimum three (3) years collections experience required. Experience in the Utilities industry preferred.

Other Requirements:

• Working knowledge of collections processes, policies, analysis, practices and systems.

• Results oriented with strong negotiation skills.

• Strong communication abilities (verbal and written) and the ability to understand and effectively follow verbal and written instructions.

• Process driven; emphasis on continuous improvement.

• Solid knowledge of all MS Office applications with advanced knowledge and experience with Excel.

• Working knowledge and experience with MS Access or SQL a plus.

• Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.

• Displays confidence in abilities and performance on subject and role, exudes subject matter expertise.

• Able to bear high levels of responsibility: making decisions, being accountable.

• Communicates honestly, openly, and consistently.

• Shares information appropriately and involves the customer in solving problems.

• Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense.

• Proactive thinking.

• Ability to foresee outcomes and plan against possible shortcomings.

• Understand the strategic business drivers and able to map market trends.

• Excellent communication skills written, spoken, presentation and listening with ability to explain and interpret complex issues clearly, mindful of audience.

• Well organized; ability to prioritize, plan proactively and execute properly while managing conflicting priorities and multi-task effectively.

• Innovative and resourceful.

• Effective and comfortable in a dynamic/in-flight/fast-paced work environment.

• Acts with a sense of urgency.

• Ability to handle stress in a professional and productive manner.

Where Youll Work

On-Site at 1 Riverside Plaza, Columbus, OH

What Youll Get:

$25.25 - $31.50 per hour

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, were more than just an energy company were a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$52,488.00-65,610.50 USD

The Physical Demand Level for this job is: S Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.