Patient Financial Services Representative

At UK King's Daughters, were not just a healthcare facility were a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. Were more than just a place to work; were a place to grow, thrive, and contribute to our community.

Job Description :

Responsible for managing moderate-complexity patient account activities to optimize reimbursement and reduce accounts receivable. Provides expertise in billing, follow-up, collections, and/or denials resolution to improve financial outcomes. Ensures accuracy of charge, claim, and payment data through reviews and targeted corrections. Recommends workflow improvements, reporting insights, and queue management practices that elevate productivity. Coordinates cross-functional problem solving with coding, clinical, and payer partners to support organizational financial objectives.

Provides expertise in billing, follow-up, collections, and/or denials resolution. Performs timely follow-up on outstanding claims and appeals to meet aging and recovery targets.

Reviews charge, payment, and adjustment activity to identify variances and initiate corrective action.

Reconciles patient balances and payer remittances to ensure accurate application of payments and adjustments.

Communicates professionally with stakeholders regarding estimates, statements, and complex balance questions.

Collaborates with coding, authorization, and utilization review teams to resolve documentation and coverage gaps.

Maintains compliance with HIPAA, FDCPA, and payer contract provisions in all actions.

Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 2-3 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional ( Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

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