Patient Financial Counselor

Patient Financial Counselor

Department: Patient Registration & Accounts

Schedule: Monday-Friday, Day Shift (No weekends or holidays)

Hours: 32 hours per week.

Position Summary

We are seeking a detail-oriented and compassionate Patient Financial Counselor to join our Patient Registration & Accounts team. This role requires a high volume of online, phone and in-person interaction, supporting patients with billing questions, payment solutions, and financial assistance options.

Key Responsibilities

• Provide exceptional customer service via MyChart, phone, and face-to-face interactions
• Counsel patients on private pay billing, payment plans, and financial assistance programs
• Assist patients in understanding and resolving account balances
• Process financial assistance applications and required documentation
• Manage daily deposits and maintain accurate financial records
• Complete billing office tasks, including work queues and report management
• Collaborate with internal teams to ensure efficient revenue cycle processes

Qualifications

• Minimum of 2 years of healthcare billing and/or collections experience (strongly preferred)
• Proficient computer skills and experience with billing systems
• Strong problem-solving and multitasking abilities
• Excellent verbal and written communication skills
• Ability to manage difficult or sensitive situations with professionalism and empathy
• High attention to detail and organizational skills

Benefits

We offer a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Short-term disability coverage
• Generous paid time off (PTO)
• 401(k) retirement savings plan

Apply Today

If you are passionate about helping patients navigate their financial responsibilities and thrive in a fast-paced healthcare environment, we encourage you to apply.

Apply online at: www.vmh.org

Human Resources

Vernon Health

507 South Main Street

Viroqua, WI 54665

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www.vmh.org

Equal Opportunity Employer

Join Our Team at Vernon Health - Healthcare Careers in Viroqua, WI

Vernon Health, a Critical Access Hospital with Rural Health Clinics in Viroqua, WI, is seeking passionate healthcare professionals who share our mission to provide high-quality, compassionate care and our vision of a healthier community for all. We offer rewarding hospital jobs and healthcare careers where your skills and talent are valued. Join a supportive team that prioritizes teamwork, collaboration, and kindness in every patient interaction.

As an independent, non-profit hospital, Vernon Health has been serving the Viroqua community since 1951. Our campus includes a modern medical office building, family practice clinics, retail pharmacies, and a dedicated Orthopedic and General Surgery center, offering a variety of career opportunities in healthcare.

Located near the Mississippi River, La Crosse, and Madison, WI, Viroqua is a vibrant community with abundant outdoor recreation and excellent public and private schools. Learn more at www.viroqua-wisconsin.com.

Explore careers at Vernon Health and join us in making a difference in our community today!