Manager- Compliance Customer Risk Rating

American Expresss Global Financial Crimes Compliance (GFCC) teams are responsible for end-to-end support and oversight of global financial crimes processes. GFCC manages risk associated with money laundering, terrorist financing, sanctions, bribery, corruption, and other financial crimes, and plays a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act, the USA PATRIOT Act, and the Foreign Corrupt Practices Act.

Reporting to a Director within Global AML, this Manager role is responsible for executing key components of the enterprise Customer Risk Rating (CRR) framework, including customer risk assessment, reporting, and ongoing configuration updates. The Manager plays a critical role in delivering transparent, data-driven insights into inherent and residual risks, strengthening the control environment, and supporting effective governance and decision-making across the enterprise. Through close partnership with stakeholders across lines of defense, technology, product, and business teams, this role enhances risk visibility and supports alignment with evolving regulatory expectations and ongoing transformation initiatives.

Responsibilities:

• Lead, coach, and develop a high-performing team, fostering accountability, innovation, and continuous improvement
• Ensure customer risk ratings are assigned accurately and in accordance with regulatory requirements, internal policies, and risk management standards
• Partner with business, legal entity, and compliance stakeholders to ensure consistent application of CRR methodologies
• Partner with Technology and Product teams to support delivery of key initiatives and other enhancements to risk assessment platforms and data infrastructure
• Analyze data to identify key drivers of customer risk and emerging trends, and translate insights into actionable recommendations
• Identify and escalate issues to leadership as appropriate
• Prepare and deliver periodic and ad hoc reporting to stakeholders, including senior leadership
• Develop, document, and present key findings, insights, and recommendations to cross-functional audiences
• Support regulatory exams and internal/external audits, including data gathering, documentation, and response coordination
• Contribute to governance, oversight, control, and continuous improvement of the customer risk rating framework

Qualifications

• 3+ years of relevant experience in financial crimes compliance, risk management, reporting, or control management within a large financial institution or related environment.
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into clear insights
• Working knowledge of SQL for data extraction and analysis
• Advanced proficiency in Microsoft Excel (e.g., data analysis, pivot tables, complex formulas)
• Proven ability to develop presentation materials with clear and concise messaging
• Effective communication skills, with the ability to present complex information to a range of stakeholders
• Strong decision-making skills and personal conviction
• Self-starter, dependable, and adaptable with a proven ability to work independently or within a team environment as required
• Bachelors degree required

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.