Sr Business Analyst

at Lumen in Boise, Idaho, United States

Lumen is the trusted network for AI. Were transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock whats next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. Were looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

As the Senior Business Analyst within the GCO Front Door Team , this role is accountable for leading cost governance, contract oversight, and deal risk management across presales operational engagements. The Sr. Business Analyst serves as a central point of coordination to ensure commercial commitments are financially sound, contractually compliant, and aligned with delivery capabilities for Operations before deals progress to signature.

Operating as a trusted advisor to Operations and Delivery , this role drives disciplined governance, margin & profit visibility, reduces downstream risk, and enables informed executive decision-making within the Front Door intake and review process

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Cost Governance & Deal Oversight

+ Own cost governance activities for Front Door opportunities, ensuring cost models, margins, credits, and investment assumptions are reviewed, validated, and documented prior to Opeations approval.

+ Partner with Finance and Operations to assess deal profitability, EBITDA impact, payback periods, and capital exposure.

+ Identify cost risks, gaps, or anomalies early in the presales lifecycle and escalate as needed to GCO leadership.

+ Support standardization of cost artifacts, assumptions, and governance checkpoints across the Front Door process.

Contract Governance & Risk Management

+ Lead contractual review and governance for Front Door deals, partnering with Legal, Sales, and Delivery to ensure contract language aligns with operational capabilities and financial assumptions.

+ Review MSAs, amendments, redlines, and customer-specific terms to identify delivery, resourcing, and financial risk.

+ Ensure contract obligations, SLAs, and service commitments are clearly understood, documented, and operationally feasible prior to execution.

+ Provide guidance