Risk Analyst I: 26-01525

Skills: Fraud Analysis (advanced), Customer Service (advanced), Financial Data Analysis (intermediate), Dispute Resolution (intermediate), Risk Mitigation (advanced) Duration: 12 Months (Possible Extension) Contract Type: W2 Only Location: Atlanta, GA (#LI-Hybrid) Pay Rate: $27-30/hr on W2 basis #LP Job Summary: This role demands a detail-oriented professional to handle inbound calls, analyze financial data, and resolve complex risk and fraud inquiries for payment processing merchants. The specialist will be responsible for investigating merchant cases, mitigating financial risks, and ensuring excellent customer service. A strong analytical ability is crucial for identifying fraud patterns and trends while adhering to established guidelines. Key Responsibilities: Handle inbound calls addressing financial and fraud concerns. Review merchant accounts for fund release and balance collection. Investigate and assist with chargeback disputes. Analyze transaction data for fraud and risk identification. Maintain accurate records of transactions. Must-Have Skills: 2+ years of relevant experience in risk or financial call centers. Strong customer service and de-escalation abilities. Analytical and critical thinking skills with attention to detail. Industry Experience: Experience in the financial services or payment processing industry is highly preferred. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!