Collections Specialist

Position Summary

As a Collections Specialist, you will be responsible for researching, developing, operating and improving the Estate Recovery Section. Additional responsibilities include:

• participation in program planning and policy settings along with the development of procedures.
• coordination of recovery claims and payments as well as estate recovery processes to ensure that the Medicaid, BadgerCare Plus; non-Medicaid Family Care; Community Options Program; and the Wisconsin Chronic Disease Program recover the fullest amount practicable.

In addition, this position works with a wide range of contacts including high-level Department, Division and Bureau managers, and officials of other state agencies, federal officials, Legislators, lobbyists, professional organizations, Medicaid officials, and the Medicaid fiscal agent.

Salary Information

The starting pay is between $27.00 and $28.00 per hour (approximately between $56,200 and $58,200 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 07/04.

Job Details

• All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
• For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
• Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee's headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.
• DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the requiredI-9form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have both of the following:

• Experience with case management, performing activities such as assessing and evaluating individual cases, establishing and maintaining detailed case files, documenting, etc.
• Experience explaining complex or controversial information when responding to in-person, telephone, or written inquiries, on topics such as policies and program requirements.

Well-qualified applicants will also have one or more of the following:

• Experience working with Medicaid programs such as BadgerCare Plus, long-term care programs, other public assistance programs, etc.
• Experience working in an estate recovery program.

The letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click "Apply for Job" to start your application process. Sign in to your account or create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jacque Strook in Human Resources at ....

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here.

Deadline to Apply

The deadline to apply is June 5, 2026, by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.