Senior Asset Manager

Senior Asset Manager

Senior Asset Manager

About FlexGen

Based in Durham, N.C., is a leading integration services and software technology provider for

utility-scale energy storage solutions in the United States and globally. We design and integrate cutting-edge storage solutions paired with our proprietary energy management software, enabling the energy

transition by optimizing grid performance and reliability. Our clients include utilities, renewable energy

developers, electric cooperatives, and industrial companies, where we deliver sustainable, efficient, and

reliable power solutions.

Position Description:

As a Senior Asset Manager on FlexGen's Lifecycle Solutions team, you will play a key role in overseeing and

optimizing the availability and performance of battery energy storage systems (BESS) under long-term

service agreements (LTSA). This role blends technical expertise with asset management responsibilities,

ensuring energy storage assets operate reliably, efficiently, and profitably for FlexGen's customers.

You will collaborate with internal teams, OEMs, and customers to monitor performance, coordinate

maintenance, resolve issues, and continuously improve system availability. The ideal candidate will have

a strong background in asset management, BESS technologies, and technical operations, with a passion

for delivering high-quality service and driving customer satisfaction.

Major Job Responsibilities:

1. Lifecycle Management:

Oversee the post-commissioning lifecycle of BESS assets, ensuring all LTSA requirements are met

Ensure battery storage systems are operating optimally by collaborating with OEMs, internal teams, and field personnel to resolve hardware and software issues

Coordinate repairs, maintenance, and field services to minimize downtime and maximize system availability

Coordinate software updates and configuration changes with internal software teams and customers

Develop and manage preventative maintenance plans to enhance asset longevity and reliability.

Manage and monitor spare parts inventory, coordinating with supply chain teams to ensure timely procurement and availability

Lean/Continuous Improvement: Apply Lean principles and continuous improvement methodologies (e.g., Kaizen, standard work, RCCA) to streamline maintenance workflows, eliminate waste, and enhance overall asset performance and customer satisfaction

2. Asset Performance Optimization:

Drive uptime, availability, and performance for customer energy storage assets

Collaborate with Performance Engineering to analyze system data, identify performance trends, and implement efficiency improvements

Proactively monitor high-priority issues, ensure timely resolution and minimizing customer impact

3. Customer and Stakeholder Management:

Serve as the primary point of contact for customer asset performance, providing regular updates on availability, maintenance schedules, and issue resolution

Build strong customer relationships through transparency, dependability, and responsiveness

Coordinate outages, maintenance, and site access with customers and field teams to minimize disruptions

Coordinate with OEMs, vendors, supply chain, and field service teams to manage warranty claims, align on issue resolution, and recover costs, while driving improvements in asset reliability and customer support

4. Reporting and Documentation:

Maintain accurate and detailed asset management records, including maintenance activities, key performance indicators (KPIs), and system health reports

Leverage CMMS and Salesforce to track site issues, monitor progress, and provide regular updates to customers

Monitor and manage maintenance-related costs, identifying opportunities for efficiency improvements and cost savings

Support internal and customer-facing performance reviews by providing data-driven insights

Position Requirements:

Bachelor's degree or 5+ years of experience in asset management, operations, or technical services, preferably in BESS, renewable energy, or power systems

Strong understanding of BESS technology, energy storage systems, and grid operations

Utilize AI-driven tools and workflows to streamline processes, automate tasks, and improve overall performance

Proficiency in using Salesforce or other CMMS software for issue tracking and reporting

Excellent communication skills with the ability to interface effectively with customers, field teams, and internal stakeholders

Strong analytical skills to interpret system data and drive performance improvements

Ability to manage multiple high-priority issues concurrently and deliver results under pressure

Ability to travel up to 10% of the time