ServiceNow Asset Management Specialist

Key Required Skills:

• Provide assistance in managing the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise
• Experience in utilizing ServiceNow Asset Management (SAM PRO) for tracking and managing SW assets.
• Recommend and help enforce SAM policies and procedures.
• Self-starter and detail oriented.
• Strong verbal and written communications

• Position Description:

  • Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
  • Utilize ServiceNow Software Asset Management (SAM Pro) to track software installations, license compliance, entitlements, and optimize usage.
  • Track software entitlements, monitor license usage, and conduct internal audits to ensure compliance and cost-efficiency.
  • Perform in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status.
  • Compile financial, contractual, and inventory analysis data to support enterprise IT asset lifecycle management.
  • Recommend and help enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
  • Respond to internal and external audit requests; investigate licensing discrepancies and resolve compliance issues.
  • Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including gathering requirements, conducting stakeholder interviews, and documenting business and technical needs.
  • Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information to ensure accurate asset tracking.
  • Identify redundant or overlapping software titles through data consolidation efforts and provide summaries and recommendations to the integration team.
  • Assist in developing strategies for software consolidation, licensing compliance, and cost reduction initiatives.
  • Analyze business processes, data flows, and operational reporting.
  • Support testing, defect resolution, and system enhancements.
  • Develop documentation, reports, and process improvements.

  • Skills Requirements:

    Foundation for Success (Basic Qualifications)

    • 5+ years of experience with Enterprise-Wide Software Asset Management
    • 3+ years of experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
    • Knowledge of enterprise software licensing, contract management, and asset lifecycle processes.
    • Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
    • Strong analytical skills and attention to detail in data management.

    Factors To Help You Shine (Required Skills)

  • **Selected candidate must be able to obtain and maintain a public trust clearance**
    **Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week**
    **Master''''s and 5+ years of experience, Bachelor''''s and 7+ years of experience or 13+ years in lieu of a degree**

    • Excellent written and verbal communication skills, problem-solving.
    • Experience building and maturing enterprise IT Asset governance programs.

    How To Stand Out From The Crowd (Desired Skills)

    • ITIL certification.
    • Governance, audit, or risk certifications.
    Ability to obtain and maintain a Public Trust clearance.