Student Services Manager (Financial Aid)

Job Description

Student Services Manager (Financial Aid)

Job ID322777

Location

GateWay Community College

Full/Part TimeFull-Time

Regular/TemporaryRegular

Hiring Salary Range

$68,850.00 - $89,505.00/annually, DOE

Grade

118

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm . Evenings and Weekends as needed

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our visioncreating excellence in education for a better world.

We focus on peoplenot profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our communitywe help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off: Vacation, Sick Leave, and Personal Time

20 Paid Observed Holidays

Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)

Tuition Reimbursement for employees and dependents

Annual Professional Development Funding

Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars

Monthly Health & Wellness Calendar and Newsletter

Virta Diabetes Reversal Program and Support Groups

Employee Assistance Program (EAP)

Sight-On-Site Eye Care Services

Pre-Retirement Planning Events

Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Guided by GateWay's core values of Character, Care, Connection, Contribution, and Career, we are committed to fostering an environment w meaningful learning and student success thrive. This position provides leadership and supervision to full-time financial aid staff and oversees daily operational activities within the financial aid office. The Student Services Manager is responsible for managing complex financial aid functions, performing quality assurance, and overseeing federal, state, and institutional aid programs to ensure regulatory compliance. The role also collaborates with internal departments and external agencies that support financial aid operations and student services.

Essential Functions

30% - Provides specific federal, state, institutional and private financial aid program management (i.e. Pell, Direct Loan, Scholarship, LEAP, FWS, Private Loan) including maintaining regulatory timelines for review and return of funds, award accuracy, and ensure a compliant reconciliation schedule for the Federal Pell Grant, Direct Loan, and Federal Work Study programs; creates and maintains e-files and spreadsheets; researches and performs problem solving; requests and monitors reports.

25% - Supervises and provides work direction and guidance to assigned personnel; conducts evaluations of staff and assists in hiring, training, and professional development of staff and student staff.

20% - Manages the technical and professional operations of the college's financial aid program; supervises the retention and maintenance of a variety of records, lists, and files related to financial aid processes, operations, and activities. Oversees SIS annual rollover process and testing to prepare for the awarding of the next academic year. Oversees testing of functions, patches, and adoption of new software releases (related to financial aid); verifies and validates set-up and testing associated with college financial aid parameters.

10% - Maintains a comprehensive working knowledge of all federal and state regulations that govern the programs administered by the Financial Aid Office; researches, analyzes/interprets regulations for financial aid and responds to inquiries requiring detailed knowledge of regulations and policies; compiles information and data to prepare various financial aid reports and fund applications for distribution to appropriate state and federal agencies; attends professional workshops and conferences. Communicates with other district departments and personnel, governmental agencies, financial institutions, and other colleges and universities concerning financial aid operations.

10% - Partners and collaborates with Marketing Team to create student facing communications, Maintain the GateWay Financial Aid website to include and maintain accurate and updated information, and provide information for the monthly Financial Aid Newsletter, Assist with the department's website content and with financial aid forms available for student download.

5% - Other duties as assigned by the Director of Financial Aid.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

Master's degree from a regionally accredited institution in education, public administration, counseling, or a related field

Three (3) years of supervisor/manager responsible experience in financial aid and enrollment services, or a related student services area, managing the daily workflow of full-time staff, including hiring, evaluating, training/educating, and oversight

Demonstrated knowledge of federal and state regulations of clock hour student eligibility and packaging

Three (3) or more years of experience utilizing, maintaining, and troubleshooting various technology solutions such as PeopleSoft, NSLDS, COD, etc., as it applies to financial aid program management and compliance.

Three (3) or more years' experience managing a federal aid program, including reconciliation, financial aid compliance reporting, working with auditors, student/program outcomes, and analyzing data/metrics.

1 year full-time relevant MCCCD experience during the previous two years (internal candidates ONLY)

Special Working Conditions

Must not be in default or overpayment of federal financial aid funds

May participate in a partial remote work schedule

May be required to travel or be assigned to all GateWay locations

May require some evenings or weekends

May require prolonged periods of viewing a computer screen

May be required to lift or carry up to #25 lbs

MCCCD does not sponsor individuals for any type of work visas