B2B Collections Specialist

Collections Specialist Job Description As a Collections Specialist, you will manage AR Aging reports for designated locations and subsidiaries, as well as handle escalated accounts and invoices from branches requiring advanced collection efforts. Your work will involve direct communication with customers through calls and emails, preparing necessary documentation for legal actions, and recommending accounts for third-party collection or write-off. You will maintain detailed account notes to document collection efforts and ensure the security and privacy of customer information. Responsibilities Manage AR Aging reports and handle escalated accounts and invoices. Communicate directly with customers through calls and emails. Prepare letters and request legal actions as needed. Recommend accounts for third-party collection or write-off. Communicate with the Collections Manager regarding past due accounts. Monitor and resolve financial discrepancies. Maintain detailed notes on accounts to document collection efforts. Work on returned statements to collect outstanding debts and update contact information. Update ERP systems with current customer information. Ensure the security and privacy of customer information and files. Perform other related duties as assigned. Handle a call volume of 30-35 calls per day. Essential Skills At least two years of experience in collections and credit work. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite or related software. Experience with ERP systems. Ability to work both independently and as part of a team in a fast-paced environment. Basic understanding of statistics and data analysis. Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Proficient typing skills. Additional Skills & Qualifications Customer service focus. Experience working in a fast-paced environment. Experience with multi-software use, including CRM and ERP systems. Experience with Profit Zoom and Sedona, and Microsoft Dynamics for cross-training. High school diploma or equivalent; bachelor's or associate's degree preferred but not required. Work Environment This position is fully remote, with working hours starting between 8-9 AM for a standard 8-hour workday, including an unpaid lunch break. West Coast openings have specific hours of 9 AM to 5 PM Mountain Time or 8 AM to 4:30 PM Pacific Time. Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 8, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ... for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.